Interactive computer systems should be viewed as "socio-technical" systems whose acceptance is influenced by an interaction among characteristics of the individual users, the groups and organizations ...

Annual figures released on Tuesday by The American Customer Satisfaction Index showed a four-percent improvement in the way people felt about their computers, with Apple leading the way by pleasing 86 ...

Despite booking a modest 3 percent year-over-year decline, Apple has once again claimed the top spot in the most recent American Customer Satisfaction Index rankings of personal computer manufacturers ...

Call it Microsoft’s Wndows 7 “halo” effect. Most PC makers gained ground in the latest edition of a major customer satisfaction survey because they like Windows 7 a lot more than they did its ...