A growing percentage of senior executives across the utility sectors — gas, electric, water and others — are coming to an interesting new realization when it comes to digital engagement and customer ...

Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According to the J.D. Power 2023 U.S.

TORONTO--(BUSINESS WIRE)--Mobile apps have become the window to the wealth management client experience for clients of every type, creating opportunities and challenges for wealth management firms in ...

TROY, Mich.--(BUSINESS WIRE)--Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...

The Trump administration has touted some service delivery projects and launched a design initiative, but it has also fired and pushed out thousands of civil servants. Customer Experience DOGE Citizen ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

Customer satisfaction with digital wallets is on the rise, which is helping propel consumer adoption and usage, according to J.D. Power’s newly released 2024 Digital Wallet Satisfaction Study. Despite ...

TROY, Mich.: 19 Aug. 2025 — The Medicare Advantage program has undergone significant policy changes during the past year, affecting deductibles, out-of-pocket costs, provider networks and prior ...

Digital Neighbor has been named the fourth-ranked agency in DesignRush’s list of the 12 Best Digital Marketing Agencies to Hire for 2026, recognizing the company’s client-first approach and ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

Technology does not deliver outcomes. People do. While 70% of agencies are advanced in implementation of tools, only 35% are significantly upskilling their workforce to work aside these AI ...

Third-party hotel management company Aimbridge Hospitality has integrated Canary Technologies' Digital Tipping solution to improve both guest and associate experiences. This move by Aimbridge, which ...