Paul Brown says consistent coaching, better communication, & disciplined processes help align sales and F&I, improving ...

Finance-and-insurance offices should be open to sales staff mentioning F&I products during the vehicle sales process, according to Jason Swiech, CDK product marketing manager. His focus is F&I.

Most F&I managers don't bring up the customer satisfaction survey during the F&I presentation. In fact, many steer clear of it. In their defense, the focus is to get the customer in and out quickly ...

The best dealerships weave education and expectations into the sales process early, so the F&I conversation feels like a continuation, not a detour." ATN has recently launched updated training modules ...