PITTSFIELD — A year ago, a man dialed the Call for Change Helpline, a confidential line to prevent domestic violence. “I don’t want to keep harming my wife,” he told the responder. Michelle Harris ...

The state’s problem gambling hotline experienced a surge in calls last year, many from people looking for tech support for sports betting apps on their mobile phones, a new report has found. From July ...

When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. According to recent US statistics, 90% of customers respond with a ...

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