A recent decision from the UK Pension Ombudsman has shown the challenges failing to provide clear instructions can have on small, self-administered pension schemes.

From the blog: Last week the Pensions Ombudsman said the agency would begin taking a more proactive approach to interventions, especially in appeals that can have broader implications for the pensions ...

The Pensions Ombudsman has admitted errors in its handling of a vulnerable client’s case after leaving her waiting for months before informing her it had lost vital parts of her complaint. Responding ...

Consumers received €6.17m after mediation or investigation by watchdog, who highlights sharp rise in insurance claims ...

Ombudsman forces rethink after insurer takes refuge in arcane policy loopholes to dent claim over cancelled flight ...