Customer Strategy by Ex-McKinsey - Best Practices, Guides
Learn everything you need to know about customer strategy by an Ex-McKinsey consultant. This extensive guide includes how to develop your customer strategy and target personas, with …
What Is a Customer Experience Strategy and Why It Matters?
2 days ago · Discover what a customer experience strategy is and why it is essential for business success. Learn how to enhance customer satisfaction, loyalty, and engagement through …
Customer strategy - HBR
Dec 3, 2025 · The HBR Executive Playbook on how to move your AI strategy from experimentation to ROI.
10 Principles of Customer Strategy
Sep 26, 2016 · In developing a successful customer strategy, you must provide answers to questions such as these: Who are our customers? Which of their needs can we address? …
Customer-Centric Strategy to Transform Your Organization [2025]
Dec 8, 2025 · We cover what customer-centric means for you and for your customers, the challenges and the benefits of taking a customer-focused approach, and a step-by-step guide …
My playbook for crafting a customer experience strategy that …
Sep 11, 2025 · Discover proven customer experience strategies from industry experts implementing winning CX programs.
8 Proven Customer Strategy Examples Every Brand Should Know
Nov 12, 2024 · Explore proven customer strategy examples from top brands. Learn how to strengthen customer relationships and achieve business success.
How to Build a Successful Customer Experience Strategy | IBM
Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new …
Customer experience strategy | MIT Sloan Executive Education
Dec 19, 2024 · Optimizing your brand's customer experience (CX) is one of the most impactful skills you can cultivate as a business leader. A successful customer engagement strategy can …
Customer-Centric Strategies: An Actionable Guide | Sprinklr
Jun 13, 2024 · What is a customer-centric strategy? A customer-centric strategy is a business approach that puts customers at the core of all decision-making processes. It entails a …