Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

Aug 19, 2020 · Companies deploying AI-powered automation solutions like Directly can instantly take the first message typed by a customer — and usher them down the fastest path to resolution.

With Directly, our community experts will review incoming customer conversations and refine intent classification, identify new intents ripe for automation, and provide automation and escalation …

While accessing our website www.directly.com, the following terms and conditions are deemed to have been accepted by the user. We request you take the time to read this carefully before accessing …

May 20, 2020 · Companies such as Microsoft, Samsung, Airbnb, and Autodesk are using Directly’s platform to deliver more automated and elastic customer support operations that are resilient, even in …

Directly OnDemand is here to help. We’ll monitor the messaging channel to automate common questions, engage on-demand experts to provide live assistance, and only escalate to agents when …